Privacy Policy and Refund,Return and Complaint:

This Privacy Policy describes how www.myvillagebasket.com
(the “Site” or “we”) collects, uses, and discloses your Personal Information
when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information
about your device, your interaction with the Site, and information necessary to
process your purchases. We may also collect additional information if you
contact us for customer support. In this Privacy Policy, we refer to any
information that can uniquely identify an individual (including the information
below) as “Personal Information”. See the list below for more information about
what Personal Information we collect and why.

Device information

• Examples
  of Personal Information collected: version of web browser, IP
  address, time zone, cookie information, what sites or products you view,
  search terms, and how you interact with the Site.
• Purpose
  of collection: to load the Site accurately for you, and to
  perform analytics on Site usage to optimize our Site.
• Source
  of collection: Collected automatically when you access our Site
  using cookies, log files, web beacons, tags, or
• Disclosure
  for a business purpose: shared with our processor hostinger/Shopify 

• Examples
  of Personal Information collected: name, billing address,
  shipping address, payment information  email address, and phone number.
• Purpose
  of collection: to provide products or services to you to fulfil
  our contract, to process your payment information, arrange for shipping,
  and provide you with invoices and/or order confirmations, communicate with
  you, screen our orders for potential risk or fraud, and when in line with
  the preferences you have shared with us, provide you with information or
  advertising relating to our products or services.
• Source
  of collection: collected from you.
• Disclosure
  for a business purpose: shared with our processor Hostinger/
  Shopify /Payment gateways like -Razorpay,Cashfree,Easebuzz, Courier
  partners like DTDC,Xpressbees,Indiapost etc including aggregator
  Nimbuspost,Shiprocket etc

Minors

The Site is not intended for individuals under the age
of 18. We do not intentionally collect Personal Information from
children. If you are the parent or guardian and believe your child has provided
us with Personal Information, please contact us at the address below to request
deletion.

Sharing Personal Information

We share your Personal
Information with service providers to help us provide our services and fulfill
our contracts with you, as described above. For example:

We may share your Personal
Information to comply with applicable laws and regulations, to respond to a
subpoena, search warrant or other lawful request for information we receive, or
to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to
you, which includes: offering products for sale, processing payments, shipping
and fulfillment of your order, and keeping you up to date on new products,
services, and offers.

Retention

When you place an order through the Site, we will retain
your Personal Information for our records unless and until you ask us to erase
this information

Selling Personal Information

We do not sell any of kind of information to any third parties.

Cookies

A cookie is a small amount of information that’s downloaded
to your computer or device when you visit our Site. We use a number of
different cookies. Cookies make your browsing experience better by allowing the
website to remember your actions and preferences (such as login and region
selection). This means you don’t have to re-enter this information each time
you return to the site or browse from one page to another. Cookies also provide
information on how people use the website, for instance whether it’s their
first time visiting or if they are a frequent visitor.

Refund, Returns and Complaints:

Considering the nature of products we serve, return or
refund request would not be honored unless until the  product gets damaged
during in transit or delivered a wrong product.If you received
a damaged or tampered product please refuse to accept the package and
return the package to the delivery person.

Once we received the order, it cannot be cancelled. If
any request comes it is sole direction of Muttige Village Basket to decide to
refund or product to be dispatched.

Shipping:

If products get damaged we request the customer to send back
the products us to enable refund or exchange.Customer will be responsible for
paying for shipping and shipping costs for returning your item but we will
reimburse the same.

Wrong Address/ PIN Code:

In a case of order returned due to a wrong address or
wrong pin code or address untracebale or any reason  , the customer
has to pay return to origin and re-shipment cost and product cost if product
not in usable condition.

Refunds:

Once we receive your item , we will inspect it and notify
you that we have received your returned item.If your return is approved we will
initiate a refund to  the original method of payment.You will receive the
credit within 4 to 6 days.

Empty Box Complains:

To prevent fraudulent activity, we request the customer to
open the shipment bag in front of the delivery person. If you noticed any
fraudulent activity  or received a damaged or tampered product
please refuse to accept the package and return the package to the delivery
person. Query  or return/refund request  will not be entertain in a
later stage .

Complaint/Suggestion:

Please mail us at support@myvillagebasket.com with
your order Id.

Call or WhatsApp:9964417323

Chat:www.myvillagebasket.com (click on “ONLINE” left hand
side)